Privacy Policy

Last updated: 26 March 2026

CPRS (Complete Paint Repair Solutions) Grimsby Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

Who We Are

We are a vehicle body repair and restoration business based in Grimsby, Lincolnshire.

What Data We Collect

We may collect the following personal information:

  • Contact information — your name, email address, phone number, and postal address when you submit a contact form, request a quote, or get in touch with us directly
  • Vehicle information — your vehicle registration, make, model, and details of damage when you request a repair quote
  • Insurance information — your insurer, policy number, and claim reference when we manage a repair claim on your behalf
  • Website usage data — anonymised information about how you use our website, collected through cookies and Google Analytics (see our Cookie Policy for full details)

How We Use Your Data

We use your personal information to:

  • Respond to your enquiries and quote requests
  • Provide vehicle repair and restoration services
  • Communicate with your insurer on your behalf (with your consent)
  • Send you updates about the progress of your repair
  • Improve our website and services through anonymised analytics
  • Comply with legal and regulatory obligations

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Consent — when you submit a form or agree to cookies, you give us consent to process the data you provide
  • Contract — when we need your data to perform a service you have requested (e.g. a vehicle repair)
  • Legitimate interest — to improve our services and respond to enquiries, where this does not override your rights
  • Legal obligation — where we are required by law to retain or share certain records

How We Store and Protect Your Data

Your personal data is stored securely and only accessible to authorised staff. We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

We do not store payment card details. Any payments made in person are processed through secure card terminals.

How Long We Keep Your Data

We retain your personal data only for as long as necessary:

  • Enquiries and quotes — up to 12 months after your last contact, unless a repair is booked
  • Repair records — up to 6 years after the repair is completed, to comply with insurance and legal requirements
  • Website analytics — anonymised data is retained according to Google Analytics' default retention settings (see our Cookie Policy)

Who We Share Your Data With

We do not sell your personal data to third parties. We may share your information with:

  • Insurance companies — when managing a claim on your behalf, with your consent
  • Parts suppliers — only the information necessary to order parts for your repair (e.g. vehicle registration and model)
  • Google Analytics — anonymised website usage data (see our Cookie Policy)

Your Rights

Under UK GDPR, you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — ask us to correct any inaccurate data
  • Erasure — ask us to delete your personal data (where there is no legal reason for us to keep it)
  • Restriction — ask us to limit how we use your data
  • Objection — object to our processing of your data
  • Portability — request your data in a structured, machine-readable format

To exercise any of these rights, contact us at cprsgrimsbyltd@gmail.com or call 01472 815501. We will respond within 30 days.

Cookies

Our website uses cookies to improve your experience and analyse site traffic. For full details on which cookies we use and how to manage your preferences, please read our Cookie Policy.

Third-Party Links

Our website may contain links to external websites (e.g. social media profiles, review platforms). We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113

We would appreciate the opportunity to address your concerns directly before you contact the ICO. Please get in touch with us first at cprsgrimsbyltd@gmail.com.